Digital Government Platform

NCC presented the best Russian practices for digitalizing key government sectors in Dubai based on smart and safe city frameworks.

The E-Government platform allows information exchange between people, the state and organizations through a Digital Profile.

A Digital Profile is a collection of information about a citizen or legal entity contained in the information systems of agencies and organizations that exercise separate public authorities in accordance with federal laws.

The information from the digital profile has legal significance, it is not necessary to confirm them with any kind of paper documents.

Digital Government Platform

E-Government Operator (E-GO) ― The only executor of works on creation, development and operation of e-government infrastructure. Ensures the operation of all subsystems includes in IEIS.

Identification & Authorization System (IAS) — information system providing access of citizens, business and agencies to the infrastructure of e-government, as well as other information systems connected to the System of interagency electronic interaction.

Situation Center (SC) provides effective and high-quality interaction of information systems belonging to the e-government infrastructure, and provides informational and methodological support to the participants of interaction.

The Main Certification Center (MCC) is an organization with administrator functions for issuing certificates; it creates certificates for EDS verification keys, sets expiration dates for them and cancels it, and also maintains a register of issued and revoked certificates.

Technical Portal (TP) performs the functions of interaction with the use of electronic signatures, delimitation of access to services, registration of new services, registration of services providers and participants in the IEIS. It contains complete information about the rules of interaction, order of registration and procedures of obtaining access.

E-commercial & Web-service Registry (E-C&W-C) is the system designed to automate the process of maintaining information about services provided by agencies. It contains the description of services, functions, agencies, administrative regulations, documents, interagency communication map.

Regulations Register (SR) is the system designed to collect and store information on services provided by the agencies, as well as to ensure unity and consistency of regulatory information in the IEIS. It’s maintained in order to provide agencies, individuals and legal entities with complete, up-to-date and reliable information on services provided.

Payment Gateway (PG) allows to process government payments such as fines, duties, or taxes. The transaction takes place online via a website or a mobile application using various ways of payment (bank card, mobile payment, electronic money) quickly, conveniently and with minimal time and cost.

E-Service Portal (E-SP) allows citizens and organizations to receive information about services and receive that services in electronic form. Through the portal in applicant can submit his application and documents, pay a fee and get results.

Service Provider Portal (SPP) is a subsystem that provides interaction between participants who do not have information systems or technical conditions for connecting to the IEIS. Functionally similar to E-service portal on local level.

The Multifunctional Service Center (MSC) is a system that provides services on the “single window” principle after a single request from the applicant. At the same time, interaction with the agencies providing services is carried out by the MSC without participation of the applicant.

E-Service Portal Mobile App (MAp) is an application that allows applicants get prompt access to all information about the services provided on the portal and in the MSC. The user can apply for the service, set up convenient notification parameters, as well as receive on-line information about the status of his application and results.

Control and Monitoring System (CMS) is a system designed to collect and process information about the functioning, performance and load of e-government infrastructure. System can monitor any components, including network protocols, operating systems, system indicators, applications, services, web servers, web sites, middleware. System also allows monitor quality of service delivery, delivery time, the channel used for interaction, number of requests and responsible executors, further providing access to statistics and it visualization.  What allows to see weak points in the process and fight it.

Expert System (ES) is a predictive system that includes knowledge about services and agencies, formats of interactions between the user and the agencies, agency with other agencies, and is able to offer and explain reasonable solutions to the user or system. An expert system consists of a knowledge base, an inference engine, and an explanation subsystem.

Call Center (CC) is a system that automates activities of organizations involved in appeals processing and informing via voice communication channels in order to solve incidents and problems arising from interagency interaction.